Terms of Service
Terms of Service
- Introduction Welcome to Mama Kitchen’s catering and delivery service. By using our website and services, you agree to the following terms and conditions. Please read them carefully before placing an order.
- Eligibility To use our services, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you confirm that you meet these requirements.
- Orders and Payment
- All orders must be placed through our website or an approved third-party platform.
- Full payment is required at the time of ordering unless otherwise agreed upon.
- We accept major credit/debit cards and other payment methods as specified at checkout.
- Prices are subject to change without prior notice.
- Catering Orders
- Catering orders must be placed at least 2 days in advance.
- A deposit may be required for large catering orders.
- Cancellations must be made at least 1 day before the scheduled delivery to receive a full or partial refund.
- Delivery and Pickup
- We deliver within a specified service area. Availability depends on location and order size.
- Estimated delivery times are provided at checkout but may vary due to traffic, weather, or other unforeseen circumstances.
- If no one is available to receive the order at the scheduled time, the order may be left at the designated location or returned to the restaurant, and additional fees may apply.
- Refunds and Cancellations
- Orders canceled within the allowed cancellation period are eligible for a refund per our policy.
- Refunds are not provided for orders that are not picked up or delivered due to customer unavailability.
- Food Allergies and Dietary Restrictions
- Mama Kitchen offers a variety of menu items, but we cannot guarantee that our food is free from allergens.
- Customers with food allergies should notify us at the time of ordering.
- We are not responsible for allergic reactions or dietary issues resulting from consumption of our food.
- Liability Disclaimer
- Mama Kitchen is not responsible for delays or order issues caused by factors beyond our control, including traffic, weather, or third-party service failures.
- We are not liable for any health-related issues arising from food consumption.
- Privacy Policy
- We collect and store customer information for order processing and customer service purposes.
- We do not sell or share personal information with third parties, except as required by law or for order fulfillment.
- By using our website, you agree to our Privacy Policy.
- Changes to Terms
- Mama Kitchen reserves the right to update these terms at any time. Continued use of our services constitutes acceptance of the updated terms.
- Contact Information For any questions regarding these terms, please contact us at:
Email: [email protected]
Phone: 347-960-794
Address: 67-25 Main st, Queens, NY 11367
